Thank you for supporting Rhythm & Flow. When you buy from a small business, you are supporting a dream!
These are our terms and conditions. Rhythm & Flow reserves the right to change any of these terms at any time by updating this webpage.
GENERAL TERMS
Orders are processed Monday to Friday (excluding public holidays).
Please allow a maximum 3 working days for your order to be delivered from the date of payment receipt.
Please note that payment of ‘Direct EFT’ should reflect in the bank account of Rhythm & Flow before any orders are shipped. If payment does not reflect within 4 working days, the order will be cancelled.
DELIVERIES
All deliveries are currently limited to within South Africa.
Deliveries should take between 1 to 2 working days from the date of shipment.
Please consult the locality map to determine the shipping time and cost of delivery to your area.
Should there be a high demand for overseas shipping we shall consider international delivery at an additional fee. Please email your requests to: info@rhythmandflow.co.za
RETURN & EXCHANGE POLICY
We pride ourselves in providing high quality garments that last. If they don’t, we’d like to hear about it! Please keep your proof of purchase in case of an exchange.
Returns happen. If you are not completely satisfied with your purchase, we will gladly exchange it provided that:
- The item is unworn and/or unused.
- It is within 14 calendar days from the date of purchase.
- It is still in its original packaging.
- Proof of purchase or receipt is provided.
- You are liable for any shipping costs associated with the return or exchange of your item.
No cash refunds
Once we have received your returned item, we will inspect it and notify you of its receipt. All items exchanged will be inspected before an exchange is processed. You will be notified on the status of your exchange soon after the inspection.
No exchanges will be done on any sale items and/or intimate garments such as underwear, leotards or swimwear.
Items that are returned stained, tampered with and/or damaged due to wear and tear will not be exchanged.
Items that have been damaged due to negligence and/or non-adherence to care instructions will not be exchanged.
Rhythm & Flow reserves the right to determine whether a product is faulty and conduct a production and quality check. Should your garment be deemed faulty a replacement item will be shipped where possible, subject to stock availability, or an online credit note issued. Rhythm & Flow is not obligated to repair or exchange any item without proof of purchase.
To ensure you receive your preferred exchange choice please email info@rhythmandflow.co.za with your name, contact details, invoice number and details of the preferred replacement choice (I.e. item name, colour and size). Should the style you require be ‘out of stock’, an online credit note will be issued.
Please note:
- Rhythm & Flow will not be held responsible if there is a delay in delivery.
- Customers will be responsible for return shipping.
- For faulty or damaged goods, please include a copy of your postage receipt. If the product is deemed faulty after review, we will then credit the cost of postage back to you.
- The original or a copy of proof of purchase/receipt must accompany your returned items.
- In the event that your garment is lost in transit, Rhythm & Flow will not be held liable. It is recommended that all returns are sent via Registered Post or courier.
- Should you have any questions on how to return your item to us, please contact us.
TERMS OF USE
When visiting www.rhythmandflow.co.za you agree to the following terms of use:
- You agree to the terms on the basis that you have the capacity to visit this website.
- You agree to use this website at your own risk and without Rhythm & Flow providing any warrantees.
- You indemnify Rhythm & Flow against any liability related to your use of this website.
- You promise to provide Rhythm & Flow with accurate personal, delivery and payment information.
- Rhythm & Flow and/or our third-party licensors own all rights to this website.
- All Rhythm & Flow trademarks and copyright are our property and you may not use them with or without our permission. All other trademarks are their respective owners’ property.
- You may not change, hire out, reverse engineer or copy this website without our permission.
- Rhythm & Flow will not be held responsible for any direct or indirect damages related to this website.
TERMS OF SALE
These terms cover any transactions where we, Rhythm & Flow (the vendor), provide goods to you (the customer) through this website. When you place an order through www.rhythmandflow.co.za you agree to the following terms of sale:
- You place orders with us on the following basis:
- You agree that you have the legal capacity to enter into the transaction.
- Rhythm & Flow conclude an agreement once our goods are dispatched to you.
- Rhythm & Flow conclude an agreement where you are domiciled.
- Rhythm & Flow reserves the right to cancel any order, but agree to refund any money paid to us if we do.
- Each order is a separate agreement; however, you breech all agreements if you breech one.
- Rhythm & Flow sell goods to you on the following basis:
- You will bear the full cost of your order.
- Rhythm & Flow will choose the method of packaging and delivery of the goods unless agreed otherwise.
- Rhythm & Flow will do our best to dispatch goods as soon as possible; however, we are not liable, and you may not cancel your order, if we fail to do so timeously.
- Risks related to the goods pass to you on delivery.
- Ownership of the goods passes to you upon payment of all fees in full.
- You have the same rights against Rhythm & Flow, as we have against our suppliers in terms of any warrantee attached to the goods or imposed by law.
- You own all your data. When entering your data into the system, you give Rhythm & Flow the license to use it to provide the goods. Rhythm & Flow are not responsible for any of your data stored on our system.
- Rhythm & Flow own the intellectual property rights to our goods and you may not use those rights without our permission. Rhythm & Flow may prosecute you for any violations of our proprietary rights.
- Rhythm & Flow disclaim all warranties to the extent allowed by applicable law and are not liable for any defect/s that you may cause.
- You will pay Rhythm & Flow all fees on the due date and may not withhold payment of any amount due to us for any reason.
- Rhythm & Flow are only liable for any direct damages that the goods may cause you up to the total amount paid to us for those goods.
- Rhythm & Flow are not liable for any other losses or indirect damages that the goods may cause you.
- Rhythm & Flow have certain rights against you in terms of the law if you breech your obligations under this agreement.
- Rhythm & Flow may need to terminate this agreement under certain unlikely circumstances, including if we discontinue the goods, believe providing the goods could burden or pose a risk to us, are forced to terminate to comply with the law or find that providing the goods becomes impractical. If terminated, Rhythm & Flow will provide you with as much notice, as possible, in writing.
- Rhythm & Flow want to avoid disputes about this agreement and aim to resolve any disputes as quickly as possible. If a dispute arises, either party may inform the other of it in writing. Parties must first try to negotiate to end the dispute, then enter mediation if negotiation fails and finally, go into arbitration if mediation fails.
- All communication and notices between parties will be sent to each other’s email addresses and each party choose their respective street address as their service address for all legal documents. Addresses may be changed by either party, after 14 calendar days, following a written notice to the other party.
- Force majeure: Issues may arise that prevent you or Rhythm & Flow from complying with each of our obligations under this agreement. Neither party is held responsible for breach of this agreement caused by circumstances beyond its control; however, the other party may cancel the agreement on written notice to the other if circumstances persist for more than 30 calendar days.
- This agreement is the entire agreement between the parties on the subject. South African law governs this agreement and you consent to the jurisdiction of the Magistrate’s Court.
- If Rhythm & Flow change the terms of this agreement by updating the webpage, any changes will only apply to future orders.
PRIVACY POLICY
This privacy policy describes the way Rhythm & Flow handle your personal information. Your personal information includes the data we collect on submission when you place an order and automatically when you visit this website.You may not order any of our goods if you do not accept this policy. When you agree to this policy, you agree to the following terms:
- Rhythm & Flow collect your contact details and delivery address on submission when you place an order with us.
- Rhythm & Flow automatically collect your internet usage information when you visit this website.
- Rhythm & Flow may use any of your personal information that you provide to us for the purposes that you indicated when you agreed to provide it.
- Rhythm & Flow obtain your consent to collect your personal information in accordance with applicable law when you provide us with it.
- Rhythm & Flow may use your personal information to fulfil our obligations to you.
- Rhythm & Flow may share your information with third parties for the sole purpose of fulfilling our obligations to you.
- Rhythm & Flow may disclose your personal information to third parties if required for legal purposes.
- The website of Rhythm & Flow is hosted on a secure server and uses security measures to prevent interference by intruders.
- Rhythm & Flow only retain your personal information for as long as is necessary.
- Rhythm & Flow may transfer your personal information outside South Africa to a foreign country.
- You may choose to update or remove the personal information you have submitted to Rhythm & Flow by contacting us.
Should you have any queries regarding the various terms and conditions, please do not hesitate to contact us.
Thank you for shopping with Rhythm & Flow. We hope you enjoy your experience with us!